philippinesflowershop.com guarantees 100% service fulfillment upon your purchase. If something goes wrong with an order that is being fulfilled by philippinesflowershop.com, we guarantee replacement or refund based on the conditions contained herein. Our customer service staff are trained to respond to concerns and can decide on an appropriate course of action for you on the spot.
•If the order is canceled by the customer 48 hours before the delivery date, customer will get full refund.
•If the order is canceled by the customer 36 hours before the delivery date, customer will get refund of 50% of the total amount.
•If the order is canceled by the customer less than 24 hours before the delivery date, no refund will be made.
Return & Replace:
philippinesflowershop.com makes sure that every product is 100% in good order and condition before we ship to its destination. Each time we deliver your order, we have your recipient thoroughly inspect the product before he/she receives it. We also provide them with information or instructions on how to care of the product once it’s in their custody. Do note that certain kinds of perishable products like Cakes & Flowers and Perishable Food Items like Sweets, Chocolates, Dry Fruits may not be subject to returns.
If the customer is dissatisfied with the quality or the quantity of the products delivered, or a product substitution, in case of non-availability of the original item at the time of delivery,We will surely replace the item if you can inform us within 24 hours upon delivery of your items if :
•Items damaged in transit
Items cannot be exchanged with any other item.